Premium Support Services

We pride ourselves on the quality and responsiveness of our technical support services. When you purchase a PDFTextStream license, we'll readily assist you with a wide array of development and integration issues. We'll also provide an open channel for bug reports and feature requests.

But when you enroll in our Premium Support program, you and your team will enjoy a level of support and benefits not available to other licensed users. In addition to our standard support services, members of our Premium Support program enjoy the following benefits:

Guaranteed Support Response SLA's
We back up our support with guaranteed SLAs on response times. If things go wrong, we'll be there for you quickly, 24 hours a day.

Free Upgrades, Patches and Bug Fixes
Receive access to all PDFTextStream upgrades (including major releases), patches, and bug fixes free of charge. You'll never have to pay another license fee again as long as you keep your licenses' Premium Support enrollment(s) current.

Priority Handling
Every support request we receive from Premium Support licensees is given the highest priority. Additionally, we give stronger consideration to feature requests and suggestions submitted by program members.

Development & Integration Assistance
Having problems integrating PDFTextStream with Jakarta Lucene or any other system? We will review code and provide free consultative advice on how to resolve the issue. Just send us a request through our contact form, paste in the code in question, include a detailed description of the problem, and our engineers will contact you.

Discounted Services
If you need more hands-on assistance with development and integration tasks, Premium Support membership entitles you to discounted rates (typically 15% - 25% off our standard hourly rates) on PDFTextStream integrated services.

Learn about Snowtide's integrated service offerings >>

Rates & Fees

Premium Support enrollments are renewed once a year at a percentage of the original cost of the enrolled PDFTextStream license(s). Details may be found in our standard price schedule, which may be found here.